Fit Foods Redlands909.913.2022
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FAQ

What does a full order consist of and how is the delivery broken up?

A full order consists of 10 meals- 5 lunches, and 5 dinners for the bodybuilder, lifestyle or paleo menu- the zone plans come with 10 meals plus 5 additional snacks.
We divide the order into 2 deliveries- the first delivery you will receive the first 5 meals (Monday lunch & dinner, Tuesday lunch & dinner and Wednesday lunch). On the 2nd delivery you get the remainder of the weeks’ meals.
We also offer “The First 5”= which is a once a week delivery of the first 5 meals on the menu- (meals (Monday lunch & dinner, Tuesday lunch & dinner and Wednesday lunch)
If you change your mind about an order you place, there will be a 10% restocking fee deducted from your refund. PLEASE READ ALL OUR TERMS AND CONDITIONS, including delivery days, delivery policies, our pick up location for half orders, etc.

Do I have to pay the $25 deposit for a cooler bag when placing my order?

NO! You do not need to reserve a cooler bag. If you opt out of the cooler deposit, your food will be transported on ice in a large commercial cooler and then left on your door without ice. If you chose to pay the deposit- it is a one time REFUNDABLE charge of $25. Once your cooler bag has been returned to us, in good condition, we will refund the $25 back to your credit card on file.
You can return your cooler bag to my Crossfit Gym-CDR Redlands located at 700 E Redlands Blvd (in the Albertsons shopping center- see hours of operation at bottom of this section).
WE DO NOT PICK UP EMPTY COOLER BAGS ONCE YOU CANCEL.

How Do I Chose a Program?

We offer several programs, which you can choose from:

  1. Lifestyle– Low Carb, High Protein and never boring!  This is our most popular menu and great for athletes and healthy appetites

(all 6oz protein servings)- Price for 10 meals: 145.00

  1. Bodybuilder– High carb, High protein (8oz protein servings)- this is your basic “meat and potatoes” of the diet world- no salt, just protein, carbs and veggies- Great for picky eaters, hard gainers and extremely active people.  Price for 10 meals: 165.00
  1. Zone– We offer 3, 4, 5 & 6 Block programs based on the ZONE diet by Dr. Larry Spears.   The Zone diet teaches portion control and had portioned macros of carbohydrates, proteins and fats (the carbohydrates are always either brown rice or sweet potatoes) Prices range from 115.00-145.00.  Read more about this diet plan:

http://www.zonediet.com/the-zone-diet?CatAdReferrer=GPS&gclid=CjwKEAiAqozEBRDJrPem0fPKtX0SJAD5sAyHf6Ib_kyvP91EqgDcPoxIGtuQkAA0K9VBlRz7orIadxoCklHw_wcB

  1. Paleo– The Paleo Diet is based high protein and no starchy carbsm beans legumes, dairy or grains.  We can customize any portion size to Paleo style eating (except ZONE)     Price for 10 meals: 145.00
  1. .Junior Lifestyle– Half size Lifestyle portions- it follows the same menu as the Lifestyle- 3 oz protein portions.     Price for 10 meals: 99.00
  1. The Competitor–  The Competitor comes in 4oz and 6oz servings of protein.  Lunches are always salads and dinners follow the Bodybuilder diet  with a  variety of chicken breast, steak, salmon, turkey and ground beef.              Price for 10 meals: 117.00 (4oz) and 127.00 (6oz)

How do I get Started?

It’s Easy!  Pick a plan or call us to discuss your specific nutritional needs.  We don’t specifically offer special menus for LOW SODIUM, DIETABETIC, CHOLESTEROL or HEALTHY HEART  because all of our menus are low in sodium and fat.

Once you chose your protein requirement, the rest is easy.  Place your order BEFORE the deadline for the following week, which is FRIDAY at 6pm.  You can CLICK HERE to choose a meal plan.

What are payment options?

Because all orders are placed on the website, it is a credit card payment only- we accept all credit cards- Visa, Master Card, Discover and American Express.   Payments are debited automatically each week based on your time of purchase, Payments continue until your order is cancelled or suspended.

What are the Delivery Nights?

Deliveries have changed as of 11/01/2016)

We deliver twice a week for al 10 meal plan orders.   The following cities are Delivered on SATURDAY and TUESDAY (between the Hours of 4pm and 10pm)

  1. Redlands
  2. Mentone
  3. Yucaipa
  4. Calimesa
  5. Loma Linda
  6. Banning
  7. Beaumont
  8. Cabazon
  9. Palm Springs
  10. Palm Desert
  11. Indio

The following cities are Delivered on SUNDAY and TUESDAY:

  1. Highland
  2. Rialto
  3. Rancho Cucamonga
  4. Upland
  5. Norco
  6. Riverside
  7. Fontana
  8. San Bernardino
  9. Riverside
  10. Corono
  11. Moreno Valley

When is the last time to sign up for the upcoming week?

Friday evening by 6pm is the latest we can add new clients for the following week. Although you can let us know anytime during the week that you are interested in trying our service for the following week.

How do I Cancel my Order?

You may cancel at any time for the following week, BUT the deadline to cancel your order for the following week is Friday at 6pm.  You can cancel your order on the My Account page, under the “My Subscriptions” section.  Any orders cancelled AFTER Friday at 6pm will be cancelled the FOLLOWING week if the payment has been processed.  Your last delivery will be delivered in paper so that you can return your last cooler bag.

You must contact TRACEY via the website to cancel.  Drivers are not responsible for conveying cancellation messages.

When is the last time to sign up for the upcoming week?

Friday evening by 6pm is the latest we can add new clients for the following week. Although you can let us know anytime during the week that you are interested in trying our service.

Is there any time length commitment?

One week.

When is the new Weekly Menu Released?

New menu is released by Wednesday night and orders for that menu close on Friday at 6pm.  We have a rolling 5 week menu so you will never see a meal repeated any more frequently than that time period.

What is the Minimum Order for Delivery?

We delivery no less than 5 meals at a time- the only plans we DO NOT deliver is JUST LUNCH and JUST DINNER.  There is no additional delivery fee unless you live in outlier areas- see the exceptions on the ABOUT US page.  The delivery fee when applied is 10.00- we also do not discount plans when you chose to pick up.

What is your Bag Return Policy?

At the time of your initial order, you can chose to pay for one deposit per order for a cooler bag.   It is a one time $25 REFUNDABLE fee.  If you pay for one deposit and place two or more orders, all subsequent orders will be delivered in paper.  Please buy a bag deposit for every order you want delivered in a cooler.  If you do not wish to have your food delivered in a cooler bag, simply delete the bag fee from your shopping cart at the time of purchase.

If you cancel before TUESDAY, your last delivery will come in paper and you can easily return the last cooler bag for your deposit.   IF YOU CANCEL AFTER your last order has been delivered, you have 10 DAYS from time of cancellation to return your bag to either of the following locations:

  1. Crossfit CDR: 700E Redlands Blvd, Redlands, 92373 (in the Albertsons shopping center) During Class times (CLICK HERE TO SEE THEIR CLASS SCHEDULE)
  2. Fit Foods Redlands-  363 N E St, San Bernardino You can stop by our commercial kitchen facilty during our working hours- MON, FRI (9am – 4pm), TUES, SAT (7am-noon)

If you fail to return a bag from one order, your next order will be delivered in Paper.  At any time you should have no more than one bag and one set of ice packs. Once your cooler bag/ice pack has been returned- send an email to tmacdonald650@gmail.com  and in the subject line put REFUND MY DEPOSIT- include your full name, address and customer number.

Drivers do not pick up empty bags after cancellation.

Do not give your bags to another customer to return.

What if I decide to cancel after my last order has already been delivered?

It’s no problem if you would like to return the bag by Sunday, you can avoid the cooler bag charge. You must make arrangements to return the bag by email. Our commercial kitchen DOES NOT receive returned bags. And our drivers do not make special trips to pick up the bag on the following week- it is your responsibility to either get the bag returned or pay the bag fee.

DO I need to be Home at the Time of Delivery?


You do not need to be home at the time of delivery.  Please note that the ice packs are intended to keep the meals chilled during the delivery only and not after arrival at your door.  We recommend that customers make accommodations to get the delivery into a refrigerator as soon as possible (especially if you opted out of the cooler bag- as the ice pack is removed upon drop off).  If you need an alternate delivery destination, please inform us of this not later than Friday at 6pm prior to the following week.

Once the food is delivered, it is YOUR responsibility to refrigerate it. Drivers ring all doorbells (unless you indicate not to) and you will receive a text  message to the number left on your first order.

IF THE DRIVER PHYSICALLY HANDS THE FOOD TO ANYONE AT THE RESIDENCE, SEES YOU TAKE THE FOOD OFF THE DOORSTEP BEFORE DEPARTING he or she will not text you.  We have amazing drivers who take a lot of pride in their jobs so please acknowledge that the text message has been received.

How will I know when the food has been delivered?

The driver will send a text to the number given when you set your account up indicating a delivery has been made.  It is not the drivers’ responsibility to remind clients to put used bags out and they will NOT make special trips back to pick up old bags.  Please do not ask them to.

I don't eat meat, are their options for me?

As of January 1st, 2017- we are no longer offering Vegetarian Options.  Because our meals are animal protein based and we do not use any soy products,  Fit Foods has chosen to NOT continue to custom make vegetarian options.

Do you have any Options if I don’t like Certain Food items OR meals?

Each customer has the option to state food preferences in the NOTE section of the initial order form.  If they are excessive, the kitchen will contact you and we do reserve the right to canel your order.  If you do not eat certain types of protein, we are happy to do substitutions based on your recommendations.  (There is a 10.00 reoccurring fee for extensive customizations).

Can I purchase less than 10 meals?

If you purchase ONLY LUNCH or ONLY DINNER (5 meals a week), we have a designated DROP zone where your meals will be delivered. It is Crossfit CDR in Redlands, located at 700 E. Redlands Blvd in Albertsons shopping center.

If you have a concern about your order- contact Tracey@fitfoodsco.com directly or call 909-913-2022.   CDR is our host, please be courteous to them, their clients and their business hours.

Can I order Multiple meal plans in one transaction?

You are able to place multiple mal plans at one time.  Customers are encouraged to set up separate accounts for each meal plan order.   It makes it much easier to change individual plans.   The meal plans are billed on a recurring basis.

Once you have ordered your first meal plan, you are considered an existing client and all of your information is stored. Simply place a new order for another meal plan and login as an existing client for easy check out.  You account can be accessed at any time to change, cancel, update payment information or check status of your payment or order.

How will my Fit Food Charges show up on my credit card statement?

The payment is processed as “Fit Foods Redlands” and is automatically billed by the merchant system exactly 7 days from the time of your order.  Please note when your order will renew.

Are there any penalties for Late or Declined cards?

The system will automatically retry your credit card three times.  After the third fail, your order will be removed for delivery that following week.  The system does send out emails about failed payments.  Please handle this situation in a timely manner- if the payment has not processed by 8am Saturday am, the customer is removed from the delivery list.

The only fees we do charge for are late cancelations, or reversing a order once it has been made.  It is your responsibility to track your payment date.  We do not refund NSF fees you may incur from an overdrawn account.

It is also your responsibility to cancel your own account.  If you send an email through the site, your request will not be handled until business hours on Friday.  If you payment goes through prior to Friday, you must cancel yourself through the website.

Why was my refund NOT for the entire amount of my purchase?

When a customer decides to cancel AFTER an order has been placed, or payment has been processed, the merchant fee will be deferred back to the customer.  When the customer changes their mind on a purchase, would like to cancel late, the fee will applied to the refund.

What cities do you deliver to?

    • Redlands
    • Loma Linda
    • San Bernardino
    • Fontana
    • Colton
    • Riverside
    • Rancho Cucamonga
    • Alta Loma*
    • Yuciapa
    • Mentone
    • Crafton Hills
    • Calimesa
    • Beaumont
    • Banning*
    • Sun Lakes*
    • Palm Springs*
    • Palm Dessert*
    • South Riverside*
    • Corona*
    • Eastvale*

     

* There is a weekly 20.00 delivery fee

Can I modify my Order?

If you have specific taste preferences or allergies, we will do our best to accommodate them. If they are basic, please list them under the “NOTES” section of your order. However, if they are extreme, please call ahead and speak to our head chef prior to ordering.   We reserve the right to discontinue service at any time.

Please note that we use many nuts in the kitchen, including peanut butter.  IF you have any nut allergy, please keep that in consideration.  While our staff takes cross contamination very seriously, we can not control how the nuts were processed during packaging.

How will I know when my Meal Plan has been delivered?

On all new orders, (as of July 2015) you have the option for selecting to have the driver ring your doorbell at time of delivery.   If you wish to NOT have your doorbell rung, please indicate that at time of ordering.  All drivers WILL text you a delivery confirmation and RING appropriate doorbells.

It is not the drivers’ responsibility to remind clients to put used bags out.   Please do not ask the drivers to return for bags or keep them waiting for bags or access codes to gated communities.

What if I miss canceling my subscription before it automatically renews?

AS of MARCH 1st, 2016- if a customer meant to cancel their subscription before it renews automatically through the website and wishes to cancel after their auto renew- there will be a charge. To have the charges reversed and cancel your subscription there will be a 15.00 charge automatically applied.
Please manage your own subscriptions.

When you cancel your subscription, you do get an automatic response indicating that it has been processed. If you remove your credit card number, it will still process as an order. Remember, if you ever have any problems canceling prior to your renewal, you can email for assistance. tracey@fitfoodsco.com

How long do I have to return my Cooler Bag to obtain my Deposit?

You have 10 days from date of cancellation to return your bags for your deposit.

When can I cancel?

CANCEL PRIOR TO YOUR NEXT BILLING. It is not our responsibility to monitor if your billing cycles as they correlate to your cancellations. Fit Foods will assume that a cancel has been made before the next billing date.  Do not assume your will get another delivery.  When in question, please contact Tracey before FRIDAY.

What if I am a vegetarian?

As of Jan.1st, 2017, we will no longer be able to accommodate vegetarian requests.